Cookease Helpdesk
Cookease Helpdesk
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Getting started
Overview
Features
Features Overview
Cookie interactions report
FAQs
FAQs Overview
Show the Decline button
Troubleshooting
Troubleshooting Overview
Consent mode shows inactive
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Overview
Updated March 30 2026
Features Overview
Related articles
Show the Decline button
Learn where the Decline button setting lives in Shopify, and how to toggle it on or off for the Cookease cookie consent banner.
Cookie interactions report
Learn how to use the Cookie Interactions widget on the Cookease Dashboard to view accepted and rejected cookie choices across different time periods.
Consent mode shows inactive
Troubleshoot why consent mode appears inactive after installing Cookease on Shopify, including correct testing locations, banner settings, and Google reporting delays.
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Search or ask
Getting started
Overview
Features
Features Overview
Cookie interactions report
FAQs
FAQs Overview
Show the Decline button
Troubleshooting
Troubleshooting Overview
Consent mode shows inactive
Other Visualsoft Apps
Live Chat Support